Delivery and returns

Delivery areas and times

We deliver throughout Northern Cyprus within 1–5 working days. We confirm your delivery arrangements together on WhatsApp.

For out-of-stock products, sourcing options and an estimated delivery date are checked before the order is confirmed.

Delivery and installation fees

Delivery and installation are free on all major appliances. We deliver throughout Northern Cyprus, with installation carried out by our authorised service team.

We do not provide built-in measurements, cabinet cutting or old-appliance removal. Please check the space available and the product’s installation requirements before purchasing.

Shipping for small-appliance orders below 5,000 TL costs 250 TL; shipping is free for orders of 5,000 TL or more. Delivery is free for major appliances, furniture, curtains and home textiles. Authorised installation is also free on all major appliances.

What happens on delivery day?

• Confirm your delivery arrangements and address when your order is finalised.
• Check the product and packaging for visible damage on delivery.
• Follow our authorised service team’s instructions for major-appliance installation.
• Keep your invoice and warranty documents for future enquiries.

Return and exchange conditions

Under our store policy, return/exchange requests are accepted within 14 days of the invoice date only for unused products in unopened packaging. Eligible requests can be resolved with a product exchange or store credit; monetary refunds are not provided under this policy. Contact us with your invoice to make a request. Your statutory consumer rights remain unaffected.

Opened or used products are not covered by the store’s 14-day return/exchange policy, which runs from the invoice date. Faulty, damaged or incorrect products are assessed separately; statutory rights remain unaffected.

How to make a request

1. Call or message us on WhatsApp within 14 days of the invoice date, sharing your invoice and product details.
2. Contact our team before sending the product to agree how it will be returned and any transport charges.
3. We check the request and the product’s condition. Eligible requests are resolved with a product exchange or store credit. Monetary refunds are not offered under the store policy; statutory rights remain unaffected.

Damaged or wrong item

If your product arrives damaged or is incorrect, contact us with photos of the product and packaging. Reporting the issue before use helps us assess it. We will explain the resolution process based on the product’s condition, availability and applicable warranty terms. Your statutory rights remain unaffected.